How do I know your prices are fair?
myAnatolia.com does not own the rugs displayed on the site. The rug prices shown are posted only after they are inspected at our imaging centers and awarded a certificate of authenticity. Our professional appraisal system includes a 13-point patent pending process. By setting this standard for the industry, we are insuring the true value of the rugs purchased through myAnatolia.com.

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When will my credit card be charged?
myAnatolia.com will charge your credit card the day the rug is shipped to you.

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How long from the date of shipment before I receive my rug?
Usually 3-5 business days.

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Who is responsible for the cost of shipment?
Free shipping! myAnatolia.com will pay for all shipping costs for consumers.

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Do I need to be present when the rug is being delivered?
Yes. A signature will be required upon delivery of your rug.

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How will I be contacted if I do not have an e-mail address?
An myAnatolia.com customer service representative will contact you via telephone.

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Who is responsible if the rug is lost before I receive it?
Proper insurance coverage has been provided by myAnatolia.com in order to cover the cost of such loss.

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How do I return a rug?
Within 30 days of shipping, you may initiate a return process by contacting our customer support team at 1-888-611-RUGS (7847).

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How do I sell a rug?
Contact our customer support team toll free at 1-888-611-RUGS (7847), and a customer service representative will assist you in initiating the sell process.

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Do I need to pay sales tax on my purchase?
Our system will automatically calculate sales tax on your order if the shipping address is anywhere in California or New Jersey.

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How can I find out about your auctions?
Coming soon!

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