Satisfaction Policy

THE FOLLOWING INFORMATION APPLIES ONLY TO BUYING AND SELLING A RUG THROUGH ERUGGALLERY AND NOT TO ERUGAUCTION PURCHASES AND SALES. IN ADDITION, IT DOES NOT APPLY TO RUGS PURCHASED AND SHIPPED OUTSIDE OF THE UNITED STATES.

At myAnatolia.com, we want you to experience complete satisfaction in shopping for and purchasing a rug. Take as long as you like to explore the fascinating world of handmade rugs, and visit our Learn about Rugs section. Learn about your preferences in handmade rugs by using our Discover Your Taste section. When you have made a decision to purchase, take comfort in the myAnatolia

30-Day Return Policy.

When you purchase a rug through myAnatolia, the rug is shipped to your address. If for any reason, you are not fully satisfied with the rug you selected, simply call our customer support team within 30 days of shipping and you will receive a full refund. It’s that simple. We will pay all shipping costs for consumer purchases.

So, go buy our rugs and sell with confidence!

eRugAuction Purchases are AS IS

THE FOLLOWING INFORMATION APPLIES TO BUYING AND SELLING A RUG THROUGH ERUGAUCTION AND TO RUGS PURCHASED AND SHIPPED OUTSIDE OF THE UNITED STATES.

Purchases of rugs through eRugAuction and rugs purchased and shipped outside of the United States are final and are not subject to the myAnatolia 30-Day Return Policy. myAnatolia recommends that only dealers and other parties highly experienced in buying and selling rugs buy and sell rugs through eRugAuction or for international shipment.

Honesty and fair dealing is an expected virtue at myAnatolia.com’s eRugAuctions and myAnatolia. The overwhelming majority of myAnatolia.com Rug Auctions and myAnatoliaparticipants are honest and responsible. But here's a warning for anyone who's thinking of trying to bend the rules: misuse of myAnatolia.com’s myAnatolia, eRugAuction or related services and products is a criminal offense--one we will prosecute to the fullest extent of the law.

In addition, myAnatolia.com reserves the right to exclude any party from participating as a buyer or seller on the site in its sole discretion. Misuse of the site, including any dishonesty or failure to properly complete contracted transactions will be grounds for myAnatolia’s exclusion of the culpable party from the Site.

What if a product is "materially different" than what the seller advertised?

If a seller has clearly misrepresented an item in a way that affects its value or utility, it is "materially different". myAnatolia.com reserves the right to determine material difference at its sole discretion. The following are some instances of material difference:

• An item listed as "handmade" is not handmade.
• An item listed as "good condition" is substantially damaged.
• An item listed as "genuine" is counterfeit.
• An item listed as "antique" is not antique at all.

Legal Notices

Welcome to myAnatolia.com. myAnatolia.com and its affiliates provide their services to you subject to the following notices, terms, and conditions. In addition, when you use any myAnatolia.com service, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio/video clips, and software, is the property of myAnatolia.com or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of myAnatolia.com and protected by U.S. and international copyright laws. All software used on this site is the property of myAnatolia.com or its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used for the purposes of shopping for, purchasing and selling rugs and related products and services offered on or through this site. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.

TRADEMARKS

myAnatolia.com is a trademark of myAnatolia.com, Inc. in the United States and other countries.

PATENTS

One or more of the patents pending covers this site.

USE OF SITE

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted in writing by myAnatolia.com.

REVIEWS AND COMMENTS

myAnatolia.com enables buyers and sellers at eRugAuction to post reviews and comments on the other parties in such transactions. If you post reviews or comments on the site, you grant myAnatolia.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant myAnatolia.com and its affiliates and sublicensees the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.

COPYRIGHT COMPLAINTS

myAnatolia.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide myAnatolia.com's copyright agent the following written information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

A description of the copyrighted work that you claim has been infringed upon; A description of where the material that you claim is infringing is located on the site, including the auction ID number, if applicable;

Your address, telephone number, and e-mail address;

A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

myAnatolia.com's Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:

[email protected]

DISCLAIMER

THIS SITE IS PROVIDED BY myAnatolia.com ON AN "AS IS" BASIS. myAnatolia.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, myAnatolia.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. myAnatolia.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

APPLICABLE LAW

This site is created and controlled by myAnatolia.com in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time without prior notice.

OUR ADDRESS

myAnatolia.com, Inc.
Emniyet Evleri Mah. Bozkurt Sk.
80650  4.Levent /Isatanbul  Turkey
90 212-888-RUGS (7847
www.myAnatolia.com

Credit Card and Payment Information

myAnatolia.com Safe Credit Guarantee

The myAnatolia.com Safe Credit Guarantee protects you while you shop at myAnatolia.com, so that you never have to worry about credit card safety.

We guarantee that every credit transaction you make at myAnatolia.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at myAnatolia.com. So you’ll never have to worry about credit card safety while shopping at myAnatolia.com.

If you still prefer not to use your credit card number via our Internet site, you can call our customer support team at 1-888-611-RUGS (7847) in order to place your order over the phone.

Paying by Credit Card

We accept Visa, MasterCard, Discover, American Express, and Diners Club.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. Your complete credit card number is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.

Paying By Check Or Postal Money Order

We do accept checks or money orders denominated in U.S. dollars as payment for all orders.

To pay by check, simply call our customer support team at 1-888-611-RUGS (7847) and a customer service representative will assist you. Once you have fully submitted your order, you will be provided with an address to which you can send payment.

Currently we are only able to accept postal money orders denominated in US dollars or checks denominated in US dollars and drawn on a US bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check.

Paying by check does slow down your order somewhat, as we don't process your order until your check is received and cleared. If you are in the United States, paying by personal check typically delays your order two to three weeks.

Paying By e-Checks

Coming soon!

Safe Credit Guarantee

Why is credit card shopping at myAnatolia.com so safe?

Safety in Numbers: Millions of Internet customers have safely shopped over the Internet without credit card fraud.

Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Still don't want to use your credit card on the Internet?

No problem. Just call our customer support team at 90-212-888-RUGS (7847), and we will be more than happy to take your order over the phone.

Guarantee Details:

1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, myAnatolia.com will cover the entire liability for you, up to the full $50.00. myAnatolia.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at myAnatolia.com while using the secure server.

2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

New Shopper Orientation

Not sure how to begin shopping at myAnatolia.com? Worried about using your credit card online? Fear not. The experience is very similar to real-world shopping but even easier and more convenient.

Buy

When you are ready to purchase, go to your shopping cart, review the items in your cart and click the "Checkout" button to begin the ordering process. From there, you will be directed to the steps necessary in completing your purchase.

Our Safe Credit Guarantee

Most important, shopping at myAnatolia.com is safe. Our secure-server software encrypts your credit card number so that no one else can read it, and we guarantee all purchases against credit-card fraud.

Customer Service

There's more to explore, of course, and we want you to discover some things for yourself. But if you need a little help, our customer service team is always here for you. If you need any assistance whatsoever, please call our customer support team at 90-212-888-RUGS (7847).

Return Policy

The myAnatolia 30-Day Return Policy

THE FOLLOWING INFORMATION APPLIES ONLY TO BUYING AND SELLING A RUG THROUGH myAnatolia AND NOT TO ERUGAUCTION PURCHASES AND SALES. IN ADDITION, IT DOES NOT APPLY TO RUGS PURCHASED AND SHIPPED OUTSIDE OF THE UNITED STATES.

myAnatolia.com provides a simple guarantee of myAnatolia buyer satisfaction:

The myAnatolia 30-Day Return Policy.

When you purchase a rug through myAnatolia, the rug is shipped to your address. If for any reason, you are not fully satisfied with the rug you received, you may simply call our customer support team within 30 days of shipping and you will receive a full refund. The following provisions apply:

No Return of eRugAuction Purchases and Items Shipped Internationally

THE FOLLOWING INFORMATION APPLIES TO BUYING AND SELLING A RUG THROUGH ERUGAUCTION AND TO RUGS PURCHASED AND SHIPPED OUTSIDE OF THE UNITED STATES.

Purchases of rugs through eRugAuction and rugs purchased and shipped outside of the United States are final and are not subject to the myAnatolia 30-Day Return Policy. myAnatolia recommends that only dealers and other parties highly experienced in buying and selling rugs buy and sell rugs through eRugAuction or for international shipment.

Comments, Questions, Suggestions?

If you have any concerns with your order, please don't hesitate to contact us.
E-mail: [email protected]
Toll Free Telephone: 1-888-611-RUGS (7847)

Sales Tax

myAnatolia Transactions. Sales tax on myAnatolia transactions is charged on orders in accordance with the laws of the state to which the rug is to be delivered. To the extent charges for shipping and handling are considered part of the product by applicable state law, these charges must be included when sales tax is calculated. Currently we charge sales tax on any purchase shipped anywhere in California or New Jersey.

eRugAuction. It is the Seller's and the Buyer's responsibility to determine whether sales or use taxes apply to eRugAuction transactions and to collect, report and remit the correct tax to the appropriate tax authority. myAnatolia.com is not obligated to determine whether sales or use taxes apply and is not responsible to collect, remit or report any sales or use taxes arising from any eRugAuction transaction.

Privacy Policy

Your Privacy

At myAnatolia.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

You can visit and explore our myAnatolia.com site without providing us with any personal information.

When you order, we need to know your name, e-mail address, mailing address, credit card information (or other information necessary to process your payment if it is not by credit card). This allows us to process and fulfill your order and to notify you of your order status.

When you submit a customer review, we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your review.

If you wish to sell a rug, we need to know your name, e-mail address, mailing address, and information regarding the rug. This allows us to appraise the rug and process your request to sell the rug, and to notify you of the status of the sale process.

We personalize your shopping experience by using your purchases and selections for your Personal Gallery to shape our recommendations of rugs that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new myAnatolia.com services, and new offerings, including specific rugs that we believe you may find of interest. If you would rather not receive this information, send a blank e-mail to: [email protected]. If you use more than one e-mail address to shop with us, send us a blank message from each e-mail account you use.

How does myAnatolia.com protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will myAnatolia.com disclose the information it collects to outside parties?

As long as we hold majority control of the corporation or unless otherwise agreed to by all involved parties, myAnatolia.com does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to [email protected]. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, myAnatolia.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. myAnatolia.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of myAnatolia.com, our users, or others.

How does myAnatolia.com allow customers to update or change the information it collects?

You may update or change information related to your myAnatolia.com account by accessing your myAnatolia.com "Account Settings" under the "My Home" link with your e-mail account and password.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at myAnatolia.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to [email protected]. If you never want to receive any announcements or special offers from us, send a blank e-mail to [email protected]. If you use more than one e-mail address to shop with us, send us a blank message from each e-mail account you use.

Your consent

By using our Web site, you consent to the collection and use of this information by myAnatolia.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.